Leadership for careful and kind care

Healthcare has stopped caring. Care for, about, and with patients and staff is not a universal part of our health systems despite some efforts witnessed through pandemic. In this session, we describe the ‘pathologies’ of industrialised healthcare and we pose an alternative: careful and kind care for all. This session is directed at current and future healthcare leaders who want to play their part in radically changing healthcare, shifting from activity focused on efficient processing of patients and backlogs to that of caring. This session will feature a brief presentation of key concepts, followed by an interactive discussion on what participants can do within their spheres of influence. We will offer opportunities to reflect, share ideas and think differently our work and ability to make changes towards more careful and kind care for all in our own health systems. This session builds on our BMJ Leader article, widely acclaimed book ‘Why we revolt’ and the work of The Patient Revolution and others on this topic.